Dasboard Tour

1. How do I sign up and set up my account?

Learn how to sign up, enter your personal details, select a schedule for yourself or your child, and add your card details. Your card will only be charged after the trial period ends.

2. What’s inside the user dashboard?

Get familiar with your dashboard. This video covers the upcoming classes table, bell notifications, navigation tools, messaging your tutor, payment options, and billing details.

3. How do I join my class when it's time?

At the time of your class, you’ll receive a call pop-up. Once you accept it, you'll enter the chatroom with your tutor. After the class ends, you can give feedback, view the tutor’s feedback, and download the class recording.

4. How can I cancel or reschedule a class?

Learn how to cancel or reschedule a class if you're unavailable. You can do this using the Action button beside the class you want to cancel or reschedule. This quick guide shows you how to manage your schedule smoothly.

5. How do I add a child profile and switch between profiles?

Discover how to add a child’s profile under your main account. You can do this by clicking the "Add More Accounts" option from the top-right dropdown menu, or by going to the “Students” section in the navigation menu. Learn how to easily switch between your profile and your child’s profile from the same top-right dropdown.

6. Having trouble with sound or mic during class?

Here’s a quick way to fix it in Chrome:

1. 1. After logging in, click the lock icon beside the URL (top left of the browser).
2. 2. Click "Site settings".
3. 3. In the settings tab, make sure Microphone, Sound, and Notifications are set to “Allow.”